Shipping policy
Shipping Policy
Last updated: September 27, 2026
At Lumera, we are committed to delivering your order safely and as quickly as possible.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Please note that orders are not processed or shipped on weekends or public holidays. During periods of high demand, processing times may be slightly longer.
Shipping Times
Estimated delivery times after your order has been processed:
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Spain: 4–8 business days
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European Union: 4–10 business days
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International: 7–15 business days
Delivery times are estimates and may vary depending on the destination, shipping carrier, customs procedures, or circumstances beyond our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on your delivery address and the items in your order.
Any free shipping promotions will be clearly stated on our website and may be subject to minimum order requirements.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.
Please allow up to 48 hours for tracking information to become active.
Delayed or Missing Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at:
Please include your order number and the email address used to place your order so we can assist you as quickly as possible.
Incorrect Shipping Address
Please make sure that your shipping information is correct before completing your purchase.
If you provide an incorrect or incomplete shipping address, please contact us as soon as possible. We cannot guarantee that we will be able to change the address after the order has been processed.
International Orders and Customs
International orders may be subject to customs duties, taxes, or other fees imposed by the destination country.
Any such charges are the responsibility of the customer unless otherwise stated at checkout.
Contact Us
If you have any questions regarding your order or our shipping policy, please contact us at:
Email: support@lumeraskin.store
Lumera